What is Batida?
It is 3 AM. A critical alert fires. Three people get paged. Nobody is sure who is actually on call. The escalation chain was set up six months ago and no one has touched it since. By the time the right engineer picks it up, your customers have already noticed.
If that scenario feels familiar, Batida is the fix.
Batida is an incident management and on-call platform that gives engineering teams a structured way to detect, respond to, and learn from production incidents. Scheduling, alerting, escalation, postmortems, and status pages -- all in one place, all working together. When something breaks, the right person gets notified, immediately.
Key Capabilities
On-Call Scheduling
Define rotation schedules with custom periods, timezone support, and calendar sync. Team members can swap shifts or request overrides without admin intervention. When an incident fires, Batida routes it to the right responder automatically.
Smart Escalation
Configure multi-layer escalation policies tied to your SLAs. If a responder does not acknowledge within the timeout window, Batida escalates to the next tier -- ensuring no incident ever goes unattended.
Integrations That Fit Your Stack
Connect Batida to the observability and communication tools your team already uses: Slack, Microsoft Teams, Jira, Datadog, and Grafana. Webhooks are available for anything else.
AI-Powered Postmortems
After an incident is resolved, Batida generates a structured postmortem draft from the incident timeline, responder notes, and chat history. Your team reviews and refines -- not writes from scratch.
Status Pages
Publish public or private status pages to keep customers and stakeholders informed during outages. Customize components, surface incident history, and let subscribers opt in to notifications.
Who Uses Batida?
Batida is built for any team that runs production infrastructure and needs a reliable, structured incident response process:
- SRE and Platform Engineering teams managing service reliability at scale
- DevOps teams that need on-call rotations and escalation without manual coordination
- Engineering managers looking for visibility into incident trends, MTTR, and team workload
- Startups and growing companies that want enterprise-grade incident management without enterprise-grade pricing
Why Teams Switch to Batida
The incident management market has been dominated by the same tools for over a decade. Teams are paying more and getting less. Batida was built to change that.
Fair pricing, no surprises. A free tier for small teams getting started. A Pro plan at $12/user/month -- less than half what incumbents charge. No per-alert fees, no hidden costs, no annual contract lock-in.
Live in minutes, not days. Import your existing on-call schedule, connect your monitoring tools, and start routing incidents on day one. No sales call required, no multi-week implementation project.
A modern experience. Clean interface, fast workflows, and a platform that stays out of the way when you are fighting a fire. Your team will actually want to use it -- not just tolerate it.
Built for global teams. Full English and Portuguese support out of the box, with timezone-aware scheduling that works across regions from day one.
Next Steps
Ready to get started? Head to the Quick Start guide to set up your organization in under five minutes.