Incident feedback

After an incident is resolved, Batida collects structured feedback from everyone involved. This data helps your team improve processes, tools, and communication for future incidents.

How feedback works

When an incident moves to Resolved, Batida automatically sends a feedback request to:

• The Commander
• All assigned Responders
• Any team member who commented on the incident

Participants receive a notification with a link to the feedback form. They have 72 hours to submit their response before the request expires.

Feedback questions

The feedback form covers four areas:

Response quality

• Rating (1--5) -- how effective was the overall incident response?
• What went well? -- open text for positive observations.
• What could be improved? -- open text for gaps or friction points.

Communication

• Rating (1--5) -- were stakeholders kept informed at appropriate intervals?
• Rating (1--5) -- was the Commander's communication clear and timely?

Tooling and process

• Rating (1--5) -- did Batida and connected tools support the response effectively?
• Did any runbooks or playbooks help? -- free text with optional links.

Follow-up

• Should a postmortem be created? -- yes/no toggle.
• Action items -- optional list of tasks identified during the incident.

Viewing feedback

The Commander and organization admins can view aggregated feedback on the incident detail page under the Feedback tab. Individual responses are anonymous to encourage honest input.

The feedback summary shows:

• Average ratings across all categories.
• Common themes extracted from open-text responses.
• A list of suggested action items.
• Postmortem recommendation (if the majority of respondents flagged it).

From feedback to postmortem

If feedback indicates that a postmortem is warranted, the Commander can create one directly from the incident page. Batida pre-populates the postmortem with:

• The incident timeline.
• Aggregated feedback data.
• Suggested action items from respondents.
• Severity, type, and duration metadata.

See Postmortems for the full postmortem workflow.

Feedback analytics

Organization admins can view cross-incident feedback trends in the Analytics dashboard. Track average response quality scores over time, identify recurring process gaps, and measure the impact of process changes on feedback ratings.

TIP

Consistent feedback collection is one of the fastest ways to mature your incident management practice. Even a 1--2 minute survey after each incident provides actionable data over time.