Analytics
The Analytics dashboard provides a comprehensive view of your incident management performance. It tracks key metrics over time and helps identify trends, bottlenecks, and areas for improvement.
Accessing analytics
Navigate to Analytics in the sidebar. All users can view analytics; the data is scoped to incidents they have access to.
Key metrics
MTTR (Mean Time to Resolve)
The average time from incident declaration to resolution.
| Period | MTTR |
|---|---|
| Last 7 days | 2h 15m |
| Last 30 days | 3h 42m |
| Last 90 days | 4h 08m |
MTTD (Mean Time to Detect)
The average time from when the underlying issue started to when the incident was declared. This metric helps identify gaps in monitoring and alerting.
SLA compliance
The percentage of incidents resolved within their SLA targets.
| Severity | SLA compliance | Breached |
|---|---|---|
| SEV1 | 85% | 3 |
| SEV2 | 92% | 8 |
| SEV3 | 97% | 5 |
| SEV4 | 99% | 1 |
Dashboard sections
| Section | Description |
|---|---|
| Stat cards | Total, open, and resolved incident counts; MTTR, MTTD, P50/P95 MTTR |
| Incidents by severity | Distribution of incidents across severity levels (bar chart) |
| Incidents by type | Distribution across incident types (bar chart) |
| Daily trend | Incident count over time (daily chart) |
| SLA compliance | SLA breach status by severity (table) |
Filtering
All analytics can be filtered by date range using the preset buttons (7 days, 30 days, 90 days) or a custom date picker.
Exporting reports
Organization administrators can export analytics data:
- Apply desired filters.
- Click Export to download the data as CSV.
INFO
Analytics data is updated in real time. Charts and metrics reflect the current state of all incidents.
Improving your metrics
- Reduce MTTD by improving monitoring coverage and lowering alert thresholds.
- Reduce MTTR by maintaining up-to-date playbooks and conducting regular mock incidents.
- Improve SLA compliance by reviewing the most common breach causes and addressing them in postmortems.