Shift summaries
Shift summaries provide a quick overview of what happened during an on-call shift. They are included in handoff notifications and available via API.
API
text
GET /api/v1/oncall/schedules/{schedule_id}/shift-summaryResponse fields:
| Field | Type | Description |
|---|---|---|
active | integer | Currently open incidents |
resolved | integer | Incidents resolved during the shift |
critical | integer | Critical (SEV1) incidents |
total_opened | integer | Total incidents opened |
acknowledged | integer | Incidents acknowledged |
avg_mttr_min | float | Average time to resolve (minutes) |
avg_mtta_min | float | Average time to acknowledge (minutes) |
Usage in notifications
Shift summaries are automatically included in:
- Handoff messages — sent when on-call shifts change, showing the outgoing responder's shift stats
- Shift start reminders — sent 15 minutes before a shift begins, showing the current shift's active incidents