Analytics
The Analytics dashboard provides a comprehensive view of your incident management performance. It tracks key metrics over time and helps identify trends, bottlenecks, and areas for improvement.
Accessing analytics
Navigate to Analytics in the sidebar. All users can view analytics; the data is scoped to incidents they have access to.
Key metrics
MTTR (Mean Time to Resolve)
The average time from incident declaration to resolution.
| Period | MTTR |
|---|---|
| Last 7 days | 2h 15m |
| Last 30 days | 3h 42m |
| Last 90 days | 4h 08m |
MTTD (Mean Time to Detect)
The average time from when the underlying issue started to when the incident was declared. This metric helps identify gaps in monitoring and alerting.
SLA compliance
The percentage of incidents resolved within their SLA targets.
| Severity | SLA compliance | Breached |
|---|---|---|
| P1 | 85% | 3 |
| P2 | 92% | 8 |
| P3 | 97% | 5 |
| P4 | 99% | 1 |
Dashboard sections
| Section | Description |
|---|---|
| Overview | High-level metrics: MTTR, MTTD, SLA compliance, incident count |
| Incidents by severity | Distribution of incidents across severity levels |
| Incidents by type | Distribution across incident types |
| Incident trends | Incident count over time (daily, weekly, monthly) |
| Team performance | Per-team response and resolution times |
| Postmortem completion | Percentage of incidents with published postmortems |
| Action item tracking | Open, completed, and overdue action items |
Filtering
All analytics can be filtered by:
- Date range -- last 7 days, 30 days, 90 days, or custom range.
- Severity -- filter to specific severity levels.
- Team -- filter to a specific team.
- Incident type -- filter to specific categories.
Exporting reports
Organization administrators can export analytics data:
- Apply desired filters.
- Click Export.
- Choose format: CSV or PDF.
- The report is generated and emailed to you.
INFO
Analytics data is updated in real time. Charts and metrics reflect the current state of all incidents.
Improving your metrics
- Reduce MTTD by improving monitoring coverage and lowering alert thresholds.
- Reduce MTTR by maintaining up-to-date playbooks and conducting regular mock incidents.
- Improve SLA compliance by reviewing the most common breach causes and addressing them in postmortems.